The purpose of this study was to examine the relationship among extraversion (EX), emotional
labor (surface acting and deep acting) and employee positive affective delivery (EPAD). Data were collected from a sample of 303 first line employees, and the response rate was 86.57%. The results revealed that EX did not affect EPAD directly; EX influenced surface acting positively but did not affect deep acting; surface acting negatively and deep acting positively affected EPAD. In addition, the
results of path analysis revealed that EX influenced EPAD only through surface acting but not deep acting. The authors discussed the implications for theory and practices, and made suggestions for further studies.
Relation:
Asian Journal of Management and Humanity Sciences 1(3):453-469
