The Effects of Extraversion on Employee Positive
Affective Delivery: The Role of Emotional Labor

ASIAIR > Asia University Journals > Asian Journal of Management and Humanity Sciences > v.1 n.3 > Item 310904400/2109

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Title:	The Effects of Extraversion on Employee Positive Affective Delivery: The Role of Emotional Labor
Other Titles:	外向性對員工正面情感傳遞之影響：情緒勞動之角色
Authors:	SHEAU-TIEN CHEN;WEI-HSIM OU;SHAO-LUNG LIN
Contributors:	Department of Business Administration, Chinese Culture University
Keywords:	extraversion;emotional laborsurface acting and deep actingemployee positive affective delivery
Date:	2006-10
Issue Date:	2009-10-13 07:22:54 (UTC+0)
Publisher:	Asia University
Abstract:	The purpose of this study was to examine the relationship among extraversion (EX), emotional labor (surface acting and deep acting) and employee positive affective delivery (EPAD). Data were collected from a sample of 303 first line employees, and the response rate was 86.57%. The results revealed that EX did not affect EPAD directly; EX influenced surface acting positively but did not affect deep acting; surface acting negatively and deep acting positively affected EPAD. In addition, the results of path analysis revealed that EX influenced EPAD only through surface acting but not deep acting. The authors discussed the implications for theory and practices, and made suggestions for further studies.
Relation:	Asian Journal of Management and Humanity Sciences 1(3):453-469
Appears in Collections:	[Asian Journal of Management and Humanity Sciences] v.1 n.3

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