| Abstract: | 消防單位以及消防資深人員過去皆保存著各種消防事故紀錄以及處理經驗，卻缺乏
整體、適當的意外事故分析及分享尤其跨部門知識獲取不易，如此無法相互分享這些經
驗與知識。本計畫第一年到目前為止以完成文獻探討及專家訪談，並初步建構消防事故
知識地圖。接著第一年計畫後半年將持續建構完整消防事故知識地圖，結合近幾年南投
縣消防局消防事故報告（如通報單、救護紀錄表、事故報告書…等）情境分析來進行知
識盤點。
本計畫第二年將藉由消防事故個案進行知識盤點，以避免隱性知識的缺漏；在盤點
完畢後，將運用知識地圖來進行消防人員或消防單位之消防事故知識分享架構，用以作
為可即時上線之消防事故知識管理系統的評估。知識分享需架構於資訊科技技術、組織
架構以培育知識領域之完整。此認知過程除需相互學習，解決問題及決策外，尚需結合
組織、人、電腦系統以及網路，以分享及獲取所需的知識，如何能使知識朝向非線性及
更一致化方式協助決策，並提供組織處理危機之能力，更重要的是應用知識以提高資訊
技術處理能力，並經由此過程提昇組織績效。
因此本計畫期望有系統的分類過去的消防經驗與知識、建立一套知識管理系統、以
強化消防知識分享，並提升意外事故預防機制。此系統若能導入成功，除可增加消防單
位知識分享的時效與績效外，將成為其他防災導入知識分享的主要參考範例。此研究欲
完成工作包括：確定消防事故知識地圖類別、建立消防事故知識地圖流程、建立消防事
故專業知識地圖與構面、盤點個人消防事故知識、建立消防事故知識分享系統。故本研
究之優點如下：
1. 可提升消防人員有效的知識分享。
2. 消防事故知識分類機制，可適合各防災參考使用。
3. 建立消防事故知識的管理，以確保消防知識留存於各消防單位。
Different records of fire accidents and experience of management kept by the fire
department are lack of complete and appropriate analysis. Particularly, the information
preserved across different organizations is not easy to acquire, so that they can`t share useful
information with each other. Therefore, if we can analyze the accident scenarios and extract
the important options based on aggregated fire accident data, then together with the
corresponding rescue experience learned from fire department mentors, the complete
knowledge system will be established. Consequently, not only certain knowledge regarding
how to relieve the victims of a disaster can be quickly accumulated, but the corresponding
experience and information can be shared publicly.
In the second year of the project, knowledge audit will be executed based on fire
accident cases in case the omission of tacit knowledge. Finished the knowledge audit,
knowledge map is used to build the knowledge-sharing frame of fire accident for fireman or
the authority, which could estimate the fire accident knowledge management system that
complete and immediately on-line. Knowledge sharing should be constructed on information
technology, organization structure to cultivate and complete the knowledge field. The
cognition process includes mutual learning, problem solving, and decision-making. Besides, it
will combine the organization, human, computer system and network to share and obtain the
needed knowledge. Furthermore, it helps to turn knowledge toward non-linear and
consistency for making decision and provide the abilities of crisis handle for organization.
The most of all, applying knowledge to improve the ability of information technology
handling, which promote the origination performance.
The system will be generated through the category confirmation, built-up process, and
construction for the fire accident knowledge map, the investigation of the individual fire
accident knowledge, and the formation of the accident problem-solving scheme. The
advantages of this research include the following:
1. It can enlarge the knowledge sharing among fireman.
2. The fire accident knowledge assorted by the established system can be served as a
basis and can be adapted to the precaution of other different disasters.
3. By means of the established system, the fire knowledge will be reserved in
different fire departments due to the refinement of the knowledge management. |
