| Abstract: | Abstract
Purpose: At this society, insurance is a career which is full of challenges. The insurance salespeople will be faced much depression and fatigue from their job because of highly competition in human resources and economy. The main purpose of this study is to analyze the job stress, job fatigue and depression to insurance salespeople, and discuss the influences between job stress and job fatigue which cause insurance salespeople to have depression.
Method: This study is based on cross-sectional survey, using structured questionnaire mainly studying the insurance salespeople from one life assurance company in the midst of Taiwan to collect information. The Questionnaire includes Personal Profile, Occupational Burnout Inventory, Taiwan Depression Scale (TDS) and Occupational Stress Indicator (OSI-2). The methods of Statistic analysis include descriptive statistics, Independent-Sample T Test and One-Way ANOVA. In this study, the dependent variable is depression score; the independent variables are personal profile, job stress and job fatigue, using Multiple Regression Analysis to discuss the remarkable related factors to the depression of insurance salespeople.
Results: The valid questionnaires are 311 and more female samples (about 58.8%), the average age is 33.5. The people who have depression are 57 (about 18.3%), includes 49 have chronic depression (about 15.8%); 7 have moderate depression (about 2.3%); 1 has major depression (about 0.3%). The stress from promotion is recruiter. According to the results of Multiple Regression Analysis, the people who increase one year old can reduce 0.115 points in depression score. The insurance salespeople who got less ten insurance policies (includes those who got ten), the depression scores are more than who can get over ten insurance policies, about 4.112 points. In occupational burnout, personal burnout, client-related burnout and over-commitment can cause depression. The average score of each aspect which raise one point, the depression score will increase in the order 0.186, 0.106 and 0.070. The Stress reception raises one point, the depression score will raise 0.0063.
Conclusion and Suggestion: The remarkable factors cause depression to the insurance salespeople are age, less 10 insurance policies in one year, stress reception and the aspects of occupational burnout, include personal burnout, client-related burnout and over-commitment. The suggestions of this study are followed: 1. To those who are young and less seniority, the company need to provide employee training and courses of resist compression which can reduce the risk of getting depression. 2. The insurance company can hold the courses of human interaction or the lectures of successful leadership experience periodically which can also retard the burnout of insurance salespeople by human interaction. |
