Perspective service innovation to self-service technologies attitude impact factors

ASIA unversity > 管理學院 > 經營管理學系 > 會議論文 > Item 310904400/78831

jsp.display-item.identifier=請使用永久網址來引用或連結此文件: http://asiair.asia.edu.tw/ir/handle/310904400/78831

题名:	Perspective service innovation to self-service technologies attitude impact factors
作者:	陳坤成;James, K.C.Chen
贡献者:	經營管理學系
日期:	2008.09
上传时间:	2013-12-26 10:40:53 (UTC+0)
摘要:	Service innovation has a positive impact on the performance of new services. Considering service costs, service efficiency, decrease of the heterogeneity and perish ability of service, many enterprises adopted Self-Service Technologies (SSTs) into their service process. This paper explored service innovation to SSTs attitude impact factor that is based on service innovation model by Hertog & Bilderbeek (1999). This study combines relative service innovation theories, and creating a research model, and analyze the causal path of SSTs attitude. This paper utilizes LISREL software analyze the relations between latent variables and to examine the fitness of research model. This study purpose is to find impact factors of service innovation to SSTs that use multi media kiosk (MMK) for case study. The result display Technology Readiness Index (TRI) and Technology Anxiety (TA) are affected by service innovation that is positive highly correlation.
關聯:	the 4th IEEE International Conference on Management of Innovation and Technology, ICMIT
显示于类别:	[經營管理學系 ] 會議論文

文件中的档案:

档案	大小	格式	浏览次数
index.html	0Kb	HTML	175	检视/开启

在ASIAIR中所有的数据项都受到原著作权保护.