Tracking System of Customer Service Using RSS Mechanism

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题名:	Tracking System of Customer Service Using RSS Mechanism
作者:	Chin-Hsing, Hung
贡献者:	Department of Computer Science and Information Engineering
关键词:	Customer Relationship Management;Extensible Markup Language;Content Syndication;Really Simple Syndication
日期:	2006
上传时间:	2009-11-18 13:13:48 (UTC+0)
出版者:	Asia University
摘要:	We live in an era of the customer first. Enterprises have recognized the value of service and then customers usually enjoy after-sale service. In other words, Customer Relationship Management (CRM) is very important to any enterprise today. On the other hand, the development of information technology has caused the change of our lifestyle such that almost all of people can access the Internet all the time. People can deal with many things via the Internet instead of by regular meeting or interview. Therefore, enterprises must have to build up online customer service systems to maintain good customer relationship. The efficiency of a customer service center comes from good facility and good operation. Moreover, a good enterprise should provide consistent contact window to its customers. For the reasons, we proposed a customer service tracing system by RSS, a XML-based standard. The system uses the mechanism of Really Simple Syndication (RSS) to provide a united method that reports real-time repairing progress to the customers. The customer service system will be uplifted by the integration of our tracking mechanism. The system can issue RSS feeds for the customers to trace the progress of their repairing goods. Consequently, customers can receive new information as fast as possible with a RSS reader on their computers or smartphones.
显示于类别:	[資訊工程學系] 博碩士論文

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