A Study of The Electronic Map Service Quality Index of The Automobile Satellite Navigator

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题名:	A Study of The Electronic Map Service Quality Index of The Automobile Satellite Navigator
作者:	li wen chieh
贡献者:	Department of Business Administration
关键词:	electronic map;service quality index;satellite navigator;analytic hierarchy process(AHP)
日期:	2007
上传时间:	2009-11-17 11:17:48 (UTC+0)
出版者:	Asia University
摘要:	The purpose of this research is to build the electronic map service quality index for users on automobile satellite navigator of the market. This research is done by interviewing dozens of scholars, experts in geography, measurement and persons who edit and design the electronic maps. We investigated about eight scholars, analyzed and summed up all from this interview, and then adopted Analytic Hierarchy Process (AHP) to make the electronic map service quality index of the automobile satellite navigator. From this 20 scholars and 30 users of the analyses and results, we infer how the electronic map of automobile satellite navigator can be applied in design in the future to satisfy the consumers? demand by offering them sufficient road and geographical information, in order to promote the satisfaction level in using the electronic map. From the above mentioned analyses, we can construct finally a standard on the electronic map service quality of the automobile satellite navigator and as a result, we obtained a valuable proposal and index to improve the service quality according to different levels and percentage. In addition, we offer to the manufacturer variant service aspects in different service levels, and therefore, from the analyzed result and suggestions, we expect to provide the reference information of improvement and studying for the manufacturers who produce electronic maps and the agencies who sell the productions of automobile satellite navigator.
显示于类别:	[經營管理學系 ] 博碩士論文

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