ASIA unversity:Item 310904400/3521
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    题名: A Study on Service Quality Total Quality Management Implementation in Police Organization by Quality Function Development- The Case of Taitung County Police Bureau
    作者: wu jui cheng
    贡献者: Department of Business Administration
    关键词: Total Quality Management;Quality Control Circle;Quality Function Deployment;Quality of Serve
    日期: 2006
    上传时间: 2009-11-17 11:17:23 (UTC+0)
    出版者: Asia University
    摘要: As time going on, our government endeavored to administration improvement due to people?s anticipate and request increasingly. And it also borrow the idea of ?Total Quality Management? and ?Customs First? from enterprise for proceeding organization rebuilt and promote it?s quality of serve. Police unit is a part of government, so it can not has its own ways. Since commander Shi, Yuan-Cheng arrive his position in Taitung County Police Bureau, he lead the method of enterprise ?Total Quality Management (TQM)? and ?Quality Control Circle(QCC)?into Taitung County Police Bureau for improve the serve quality of police administration, four years passed, the bureau has won many rewards and affirmative commendation from government and communities. For the reasons of surely realize people?s needed of serve quality of the bureau and priority in police affair, this study use the theory of PZB (Parasuraman, Zeithaml & Berry, 1985) and SERVQUAL scale for reification the modus of quality measure, and also lead into Quality Function Deployment (QFD) for the purpose of transform people?s needed into quality technique which might offering some strategy for the bureau to improve themselves. The major conclusion of this study is flowing:
    III
    1. Reification the modus of quality measure of police bureau.
    2. To realize people?s needed of serve quality of the bureau, diversity of understanding and urgently needed of serve.
    3. To offer specific suggestion of serve?s quality and technique for the bureau.
    显示于类别:[經營管理學系 ] 博碩士論文

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