ASIA unversity:Item 310904400/3521
English  |  正體中文  |  简体中文  |  Items with full text/Total items : 94286/110023 (86%)
Visitors : 21687616      Online Users : 454
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/3521


    Title: A Study on Service Quality Total Quality Management Implementation in Police Organization by Quality Function Development- The Case of Taitung County Police Bureau
    Authors: wu jui cheng
    Contributors: Department of Business Administration
    Keywords: Total Quality Management;Quality Control Circle;Quality Function Deployment;Quality of Serve
    Date: 2006
    Issue Date: 2009-11-17 11:17:23 (UTC+0)
    Publisher: Asia University
    Abstract: As time going on, our government endeavored to administration improvement due to people?s anticipate and request increasingly. And it also borrow the idea of ?Total Quality Management? and ?Customs First? from enterprise for proceeding organization rebuilt and promote it?s quality of serve. Police unit is a part of government, so it can not has its own ways. Since commander Shi, Yuan-Cheng arrive his position in Taitung County Police Bureau, he lead the method of enterprise ?Total Quality Management (TQM)? and ?Quality Control Circle(QCC)?into Taitung County Police Bureau for improve the serve quality of police administration, four years passed, the bureau has won many rewards and affirmative commendation from government and communities. For the reasons of surely realize people?s needed of serve quality of the bureau and priority in police affair, this study use the theory of PZB (Parasuraman, Zeithaml & Berry, 1985) and SERVQUAL scale for reification the modus of quality measure, and also lead into Quality Function Deployment (QFD) for the purpose of transform people?s needed into quality technique which might offering some strategy for the bureau to improve themselves. The major conclusion of this study is flowing:
    III
    1. Reification the modus of quality measure of police bureau.
    2. To realize people?s needed of serve quality of the bureau, diversity of understanding and urgently needed of serve.
    3. To offer specific suggestion of serve?s quality and technique for the bureau.
    Appears in Collections:[Department of Business Administration] Theses & dissertations

    Files in This Item:

    File SizeFormat
    0KbUnknown218View/Open


    All items in ASIAIR are protected by copyright, with all rights reserved.

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback