The Relationship between Pharmaceutical Service Quality and Intention to Return: A Study of Outpatients in a Regional Teaching Hospital in Central Taiwan

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題名:	The Relationship between Pharmaceutical Service Quality and Intention to Return: A Study of Outpatients in a Regional Teaching Hospital in Central Taiwan
作者:	Chien-Hsing Chang
貢獻者:	Department of International Business
關鍵詞:	Satisfaction of pharmaceutical service
日期:	2009
上傳時間:	2009-11-16 11:33:58 (UTC+0)
出版者:	Asia University
摘要:	The purpose of this study is to examine the relationship between the satisfaction of pharmaceutical service and outpatient?s intention to return to a healthcare provider. A self-complete questionnaire is designed and distributed to outpatients seeking treatment in a regional teaching hospital in central Taiwan. This study finds that the satisfaction of pharmaceutical service quality has a positive relationship with intention to return. Therefore, hospitals should improve the quality of pharmaceutical service in order to increase the rate of outpatient?s retention.
顯示於類別:	[國際企業學系] 博碩士論文

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