"The knowledge management system (KMS) has attracted significant attention from
researchers and practitioners as a facilitator of better employee performance. However,
although companies have implemented KMS, empirical research findings offer inconsistent
correlation between employee performance and KMS usage. Thus, the purpose of this study
is to determine the antecedent factors influencing the KMS usage which might lead to
better employee satisfaction and performance. Specifically, a research model based on the
Technology Acceptance Model for testing the influence of KMS usage is proposed. A
number of hypotheses are thus developed and were empirically tested using survey data
obtained from employees in Chunghwa Telecom Company. The PLS software solutions
wre seleted to validate the measurements and the structuralproperties of the proposed
research model. The results suggest that employee performance is affected by employee
satisfaction and extent of KMS usage, which are in turn jointly determined by knowledge
maps fit, perceived usefulness, and perceived ease of use. "
Relation:
International Journal of Electronic Business Management
