The relations between beauticians' job characteristics and turnover: the mediating effect of emotional exhaustion

ASIAIR > College of Management > Department of Business Administration > Theses & dissertations > Item 310904400/12643

Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/12643

Title:	The relations between beauticians' job characteristics and turnover: the mediating effect of emotional exhaustion
Authors:	Lee, Tzu-Ying
Contributors:	Department of Business Administration Dr.Hsin-Pei Wu
Keywords:	beauticians;job characteristics;emotionalexhaustion;turnover intension
Date:	2012
Issue Date:	2012-11-18 08:56:28 (UTC+0)
Publisher:	Asia University
Abstract:	The aim of this study was to exploring the relations between beauticians' job characteristics（workload, interpersonal conflict, work feedback, job autonomy） and turnover and the mediating effect of emotional exhaustion. The purposive sampling method was used to conduct surveys with structures questionnaires among full-time beauticians of Taiwan practitioners. A total of 303 participants returned valid responses for analysis andvalid response rate was 83%.The results revealed that interpersonal conflict positively related to turnover intention. Job autonomy negatively related to turnover intention. Moreover, both workload and interpersonal conflict had a positive correlation to emotional exhaustion. Otherwise, job autonomy had a negative correlation to emotional exhaustion. Finally, emotional exhaustion was positively related to turnover intention and had the partial mediating effect on the relations between work characteristics (interpersonal conflict and job autonomy) and turnover.
Appears in Collections:	[Department of Business Administration] Theses & dissertations

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML	297	View/Open