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| Title: | 居家照顧服務員復原力及其影響因素探討 |
| Other Titles: | The study for resilience and impact factors of home care workers |
| Authors: | 劉映彤
Liu, Ying-Tung |
| Contributors: | 曾明月
Tseng, Ming-Yueh
護理學系碩士班 |
| Keywords: | 居家照顧服務員;復原力;自我效能;社會支持
home care workers;resilience;self-efficacy;social support |
| Date: | 2023 |
| Issue Date: | 2023-11-22 02:10:43 (UTC+0) |
| Abstract: | 前言：隨著人口老化及失能人口增加，居家照顧服務是落實在地老化照顧核心要素，長期照顧服務中最缺乏第一線之照顧服務員，居家照顧服務員在案家服務時，需獨自面對各種突發狀況，不但是勞力也是壓力負荷大的工作，希望了解居家照顧服務員的復原力現況及影響因素，提供策略增強其復原力，讓他們能夠在工作中遭遇困境和挫折時能應付各種狀況。目的：探討居家照顧服務員復原力現況及影響因素。方法：採立意取樣方式，以問卷調查法，使用個人基本屬性、復原力量表、自我效能量表及社會支持量表，進行資料收集，共調查250位居家照顧服務員，資料以SPSS/PC 26.0進行描述性統計、獨立樣本t檢定、單因子變異數分析(ANOVA)、皮爾森相關、多元迴歸進行資料統計分析。結果：居家照顧服務員基本屬性以女性、平均年齡47歲、已婚、高中(職)畢業、及未擔任主管居多，工作總年資平均2.3年，在目前工作單位年資平均1.7年。居家照顧服務員復原力平均分數73.06分，屬高復原力；自我效能平均分數30.8分，屬中上程度；社會支持平均分數50.2分，屬高支持度。居家照顧服務員復原力顯著影響因素為婚姻狀況、年齡、目前工作單位年資、自我效能及社會支持，多元複迴歸分析發現自我效能、社會支持及年齡，為復原力的顯著預測因子，可共同解釋45%的變異量。結論：研究發現自我效能、社會支持、及年齡是居家照顧服務員復原力之顯著預測因子，尤以自我效能於居家照顧服務員復原力，可解釋35%之變異量最大，建議居家服務單位在教育訓練的部分，安排增進自我效能的訓練措施及提供必要之社會支持，將有助於增進居家照顧服務人員之復原力，增強他們在工作中遇到困境時的應對能力和解決問題的信心。
Introduction: With the increasing aging population and the number of disabled individuals, home care services have become crucial to aging in place. However, frontline home care workers in long-term care services often face unexpected situations while providing care, which require physical labor and impose significant stress. This study aims to understand the resilience status among home care workers and identify the factors that influence it to provide strategies for enhancing their resilience in coping with difficulties and setbacks in their work.Objective: To explore the status and influencing factors of the resilience of home care workers.Method: A purposive sampling method was employed, and data were collected through a questionnaire survey. The survey included measures of personal demographics, resilience scale, self-efficacy scale, and social support scale. A total of 250 home care workers participated. Descriptive statistics, independent samples t-tests, one-way analysis of variance (ANOVA), Pearson correlation analysis, and multiple regression analysis were performed using SPSS/PC 26.0. Results: The personal demographics of home care workers indicated that they were primarily female, with an average age of 47 years, married, and having a high school education. Most of them did not hold supervisory positions. On average, their working experience is 2.3 years, with a tenure of 1.7 years in their current job. The average resilience score of home care workers was 73.06, indicating a high level of resilience. The average self-efficacy score is 30.8, indicating an above-average level. The average social support score was 50.2, indicating a high level of support. The factors associated with resilience among home care workers included marital status, age, tenure in the current job, self-efficacy, and social support. Multiple regression analyses found that self-efficacy, social support, and age were significant predictors of resilience and could jointly explain 45% of the variance. Conclusion: This study investigated the factors influencing resilience among home care workers. The findings indicate that self-efficacy was the most significant factor affecting resilience among home care workers, explaining the variation of 35%. Therefore, it recommends that homecare organizations implement self-efficacy training for new staff to improve resilience, enhance their ability to cope with difficulties, and foster confidence in problem-solving within their work. |
| Appears in Collections: | [護理學系] 博碩士論文
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