殯葬禮儀服務人員之工作態樣、情緒勞務與肌肉骨骼不適相關性探討

ASIAIR > College of Medical and Health Science > Department of Healthcare Administration > Long-term Care Division > Theses & dissertations > Item 310904400/117029

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Title:	殯葬禮儀服務人員之工作態樣、情緒勞務與肌肉骨骼不適相關性探討
Other Titles:	Exploring the Relationship between Job Characteristics, Emotional Labor, and Musculoskeletal Discomfort among Funeral Service Personnel
Authors:	林錦楓 LIN, CHIN- FENG
Contributors:	楊尚育 YANG, SHANG-YU 健康產業管理學系長期照護組碩士在職專班
Keywords:	肌肉骨骼不適;情緒勞務;工作態樣;殯葬禮儀服務人員 Musculoskeletal discomfort;Emotional labor;Job characteristics;Funeral service personnel
Date:	2023
Issue Date:	2023-11-22 02:01:37 (UTC+0)
Abstract:	前言：人口老化的超高齡社會，死亡人數逐年上升，殯葬禮儀服務人員的工作態樣(內容)在於撫生慰死，需要身體的勞動，也需要適切掌控自我情緒。良好的身心理健康素質，助益於情緒調節及預防職業傷害。然而，探討殯葬禮儀服務人員的服務工作與情緒勞務、肌肉骨骼不適的相關研究不多。因此，我們對殯葬禮儀服務人員因工作內容產生的情緒勞務及肌肉骨骼不適的關聯所知有限，需要更進一步研究。目的：旨在探討殯葬禮儀服務人員的工作態樣與情緒勞務、肌肉骨骼不適之相關性。方法：採用橫斷式研究，以結構式問卷，「立意取樣」(purposive sampling)與「滾雪球取樣」(snowball sampling)收集資料。本研究問卷主要有四個部分：（一）基本屬性、（二）工作態樣、（三）情緒勞務量表，與（四）肌肉骨骼不適調查。本研究樣本對象為中北部之殯葬禮儀服務人員，共發放200份問卷，得有效問卷186份，有效問卷回收率93.5%。統計方式主要使用描述性統計、逐步迴歸分析及多元迴歸分析，以檢驗工作態樣與情緒勞務、肌肉骨骼不適之相關性。結果：本研究共有186名參與者，男性101人，女性85人，平均年齡35.33±10.442歲。以迴歸分析分別檢驗工作態樣對情緒勞務與肌骨骼不適之相關性。結果顯示，「我協調治喪禮儀服務項目及工作安排」(β=0.155，p<0.05)與「我協助家屬至火化場撿骨、封罐」(β=0.210，p<0.05)，對情緒勞務有顯著正相關；「我服務初終遺體接運及安置」(β=-0.290，p<0.01)與情緒勞務為顯著負相關；「我護送棺柩至墓地或火化場」(β=-0.142，p<0.01)對肌肉骨骼不適達顯著正相關。結論：本研究顯示殯葬禮儀服務人員具高度情緒勞務，且普遍有肌肉骨骼不適的問題。因此，殯葬禮儀服務人員的情緒勞務，及肌肉骨骼不適造成的職業危害應更加關注及重視。希冀本研究結果能提供有心之相關人士作為未來研究方向之參考。 Introduction: With the aging population and the increasing number of deaths in a super-aged society, the job characteristics of funeral service personnel involves comforting the living and handling physical labor, as well as managing their own emotions. Good physical and mental health qualities are beneficial for emotional regulation and preventing occupational injuries. However, there is limited research on the relationship between the service work, emotional labor, and musculoskeletal discomfort of funeral service personnel. Therefore, further research is needed to explore the association between the emotional labor and musculoskeletal discomfort arising from the job content of funeral service personnel.Objective: This study aims to investigate the correlation between the job characteristics, emotional labor, and musculoskeletal discomfort of funeral service personnel.Methods: A cross-sectional study was conducted using a structured questionnaire, employing purposive sampling and snowball sampling to collect data. The questionnaire consisted of four main sections: (1) demographic characteristics, (2) job characteristics, (3) emotional labor scale, and (4) musculoskeletal discomfort survey. The study sample consisted of funeral service personnel from the central and northern regions of the country, with a total of 200 questionnaires distributed and 186 valid responses received, resulting in a response rate of 93.5%. Descriptive statistics, stepwise regression analysis, and multiple regression analysis were used to examine the correlation between job characteristics, emotional labor, and musculoskeletal discomfort.Results: A total of 186 participants (101 males and 85 females) with a mean age of 35.33 ± 10.442 years were included in the study. Regression analysis was performed to examine the correlation between job characteristics and emotional labor, as well as musculoskeletal discomfort. The results showed that "coordinating funeral service items and work arrangements" (β = 0.155, p < 0.05) and "assisting families in collecting bones and sealing urns at the crematorium" (β = 0.210, p < 0.05) had a significant positive correlation with emotional labor. "Handling the transportation and placement of deceased bodies from start to finish" (β = -0.290, p < 0.01) had a significant negative correlation with emotional labor. "Escorting coffins to cemeteries or crematoriums" (β = -0.142, p < 0.01) showed a significant positive correlation with musculoskeletal discomfort.Conclusion: This study revealed that funeral service personnel experience high levels of emotional labor and commonly face musculoskeletal discomfort. Therefore, the emotional labor and occupational hazards associated with musculoskeletal discomfort among funeral service personnel should be given more attention and importance. The findings of this study can serve as a reference for future research and provide insights for relevant stakeholders.
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