| Abstract: | In many countries, electric utilities are state-owned enterprises, the purpose of public investment in the provision of basic of public services to support economic development. Taiwan Power Company is a state-owned enterprises. State-owned enterprises is easy to form a market monopoly. State-owned enterprises pay less attention to the quality of power supply services. In recent years the power industry liberalization and internationalization, Taiwan Power Company is facing unprecedented competition. Market competition prompted the company must be committed to improve the quality of power supply services. The most important indicator of quality of power supply services is power supply reliability, power supply quantity and customer satisfaction. In this study, it is a case study of TPC Taichung Power Supply Branch. In recent years, this Branch has established computer monitor, to prevent lightning overhead lines, to prevent dug underground cables, to prevent the bird to touch electrical equipment, infrared measuring equipment, replacement of traditional relay to digital relay etc. These innovative methods, which can improve the quality of power supply services. How innovative methods to affect the quality of power supply services？ What is the relationship between innovative methods and quality of power supply services？ It is worth further study and research.
In order to achieve the purpose, we must set the theme and scope of research. We must collection of topic-related research and literature. We need to understand the world of scholars and experts on the power supply reliability, innovative method and customer satisfaction related research. Proposed research framework and research methods. Interviews with the charge of technology and management of the unit. After collection the innovative methods, We have to design a questionnaire. Complete the questionnaires by the employees of this unit. Recovered questionnaires, using SPSS software for statistical analysis. To evaluate the relationship between power supply reliability, innovative method and customer satisfaction.
After analysis, the researchers made the following conclusions: (1) Innovative methods to enhance power supply reliability has a significant impact, maintenance innovation to increase power supply has a significant impact; (2) Equipment innovation, operations innovation, has no significant effect on the increase in power supply; (3) Innovative methods, power supply reliability, quantity of power supply, to improve customer satisfaction, no significant effect; (4) To enhance supply reliability for the power supply, no significant effect. At the same time, the researcher made two recommendations as a reference to the company leaders and researchers. |
