The Relations among Interactive Unfair, Emotion Labor and Job Satisfaction : The moderating effect of Supervisor Support

ASIAIR > College of Management > Department of Business Administration > Theses & dissertations > Item 310904400/11695

Please use this identifier to cite or link to this item: http://asiair.asia.edu.tw/ir/handle/310904400/11695

Title:	The Relations among Interactive Unfair, Emotion Labor and Job Satisfaction : The moderating effect of Supervisor Support
Authors:	Chia Miao Chen
Contributors:	Department of Business Administration
Keywords:	Interactive unfair;Emotional labor;Job satisfaction;Perceived supervisor support.
Date:	2011
Issue Date:	2011-09-30 01:51:48 (UTC+0)
Publisher:	Asia University
Abstract:	Most research of emotional labor tended to emphasize on personal characteristics effect. The aim of this study is to focus on how environmental variables influence emotional labor and job satisfaction by the view of conservation of resources theory. The purpose of this study is not only to explore the relations among interactive unfair, emotional labor and job satisfaction, but also to figure out the moderating effect of supervisor support. The purposive sampling method was used to conduct surveys with structured questionnaires among first-line restaurant workers in Taiwan. A total of 279 participants returned valid responses for further analysis. The results revealed that the employee's emotional labor was greater when they encountered with interactive unfair situation and emotional labor were positively related to job satisfaction finally, perceived supervisor support enhanced the positive relationship between emotional labor and job satisfaction.
Appears in Collections:	[Department of Business Administration] Theses & dissertations

Files in This Item:

File	Size	Format
	0Kb	Unknown	211	View/Open