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Please use this identifier to cite or link to this item:
http://asiair.asia.edu.tw/ir/handle/310904400/11467
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| Title: | A Study of Restaurant Management Department Students' Difficulties in Learning English Conversation and Their Solutions |
| Authors: | Karen Chia-ying Mao |
| Contributors: | Department of Foreign Languages and Literatures |
| Keywords: | Restaurant Management;English Conversation;English Teaching;Learning Difficulties |
| Date: | 2011 |
| Issue Date: | 2011-09-26 02:37:27 (UTC+0) |
| Publisher: | Asia University |
| Abstract: | Tourism industry in Taiwan has developed rapidly in recent years. In order to improve the qualities of service for foreign customers, English conversation abilities for restaurant management department students are obviously needed. Besides, in 2005, the Ministry of Education listed Hospitality English and Conversation as a specialized compulsory and the practice subject in the courses of hospitality and tourism field (MOE. 2005). In addition, the top five popular major departments in technical colleges, the restaurant management department has become one of the best choices. Because of these reasons the researcher examined the difficulties encountered by students from the restaurant management department learning English conversation in terms of speaking and listening. Data were gathered by having 134 student-respondents answer the questionnaire. Students were divided into three groups: high-level, mid-level, and low-level learners. Nine students were interviewed (three from each group), and six classes were observed in order to determine the actual difficulties of the students. The major findings are as follows: 1. Most students consider insufficient vocabulary as their major difficulty in listening and speaking. 2. Asking the speaker to repeat is the preferred solution to their difficulty in listening.3. Using alternative ways to express themselves, including body language, is their preferred solution to their speaking difficulty. 4. High level students provide six ways to improve their English ability; namely, concentrating on class learning, requiring teachers to ask if students have any questions, memorizing new words, practicing with classmates, chatting with friends in English on the Internet, and listening to English songs. These answers were similar to the answers of the middle-level respondents except watching English TV programs and going to cram schools to study English. Low- level students consider memorizing more new words, listening to English CDs to imitate the pronunciation of English speakers and listening to English songs as the ways to improve their English conversation abilities. From the three level students’ answers, memorizing more new words is the common method which they consider useful. This answer also corresponds to the answer resulted from the questionnaire. |
| Appears in Collections: | [外國語文學系] 博碩士論文
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