| Abstract: | 本研究目的係為了解當消防人員執行專案救護(COVID-19)勤務時，在面對新型不可預知之急病救護所產生之工作壓力與留任意願、工作績效之關係，並以社會支持為調節變相進行分析研究。 本研究採取問卷調查法，主要研究對象為臺中市政府消防局外勤消防人員，共計發放問卷250份，回收問卷213份，其中有效回收問卷為200份，無效回收問卷為13份，有效問卷回收率為93.89%。問卷結構包含「消防人員工作壓力量表」、「留任意願量表」、「工作績效量表」、「社會支持量表」及「個人基本資料調查表」等5項。研究結果如下:一、本研究調查對象以男性消防人員居多，年齡大多為31至35歲。二、消防人員於執行專案(COVID-19)救護勤務時所產生之工作壓力對於工作績效具有顯著之正面效果；對於留任意願具有顯著之負面效果。三、社會支持(上司支持、家人支持)對於在工作壓力與留任意願之間具有顯著之調節效果。綜上，本研究之主軸在於探討消防人員執行專案救護(COVID-19)勤務時，所產生之工作壓力對其工作績效與留任意願的影響，以及社會支持所扮演的調節效果，讓消防局得以藉以知曉如何從中制定相對應之決策。消防局未來在面對類似之專案勤務時，應當考量外勤勤務性質，制定適量之勤業務編排，辦理應對訓練，補足各項安全防護裝備，並積極爭取經費補足人力，修改現行勤修制度，讓同仁獲有充足之休憩。
The purpose of this research is to understand the relationship between work pressure, the willingness of retaining a post, and work performance when firefighters perform special ambulance service (COVID-19) in the face of a new type of unpredictable emergency rescue. Besides, the social support is used as the adjustment variable for the analysis. .This study adopts a questionnaire survey method. The main research subjects are the field firefighters of the Taichung City Fire Department. A total of 250 questionnaires were distributed, and 213 questionnaires were returned. Among them, 200 were valid questionnaires, 13 invalid questionnaires, and the recovery rate of effective questionnaire was 93.89%. The questionnaire structure included 5 items, including "Firefighter Work Stress Scale", "Wish to Leave Scale", "Work Performance Scale", "Social Support Scale" and "Personal Basic Information Questionnaire". The research results are listed as follows:1. The survey subjects of this study are mostly male firefighters, and most of them are 31 to 35 years old.2. The work pressure generated by firefighters during the execution of the project (COVID-19) ambulance service has a significant positive effect on the work performance; it has a significant negative effect on retaining a post.3. Social support (supervisor support, family support) has a significant adjustment effect between work pressure and willingness to stay.In summary, the main focus of this research is to explore the impact of work pressure on firefighters’ performance and the willingness of retaining a post when firefighters perform special ambulance service (COVID-19), as well as the regulatory effect played by social support, so that the fire department can know how to make corresponding decisions.When faced with similar project duties in the future, the fire department should consider the nature of field duties, formulate an appropriate amount of duty schedule, handle response training, supplement various safety protection equipment, and actively seek funds to supplement manpower, modify the current dutysystem, make colleagues have plenty of rest. |
