視覺障礙者需求觀點之旅館智慧語音輔助客房服務之研究

ASIAIR > College of Management > Department of Leisure and Recreation Management > Theses & dissertations > Item 310904400/113362

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Title:	視覺障礙者需求觀點之旅館智慧語音輔助客房服務之研究 A Study on Hotel Smart Voice-Assisted Room Service Based on the Needs of Visually Impaired People
Authors:	劉金郎 LIU, CHIN-LANG
Contributors:	休閒與遊憩管理學系
Keywords:	旅館客房服務;智慧語音輔助;視覺障礙者 Hotel Room Service;Intelligent Voice Assistance;Visually Impaired
Date:	2022-08-22
Issue Date:	2022-10-28 07:43:59 (UTC+0)
Publisher:	亞洲大學
Abstract:	智慧語音輔助技術使視覺障礙者能夠以更大的獨立性和自主性執行旅遊住宿，特別是對於視障人士而言，使用智慧語音輔助客房服務的方案，可以讓這些族群以更少的認知和身體需求來控制他們的旅遊客房住宿體驗。然而，使此類應用程序可普及應用以滿足視障族群的需求，特別是在發展中的國家，仍然是一個挑戰。本研究目的包含認識視覺障礙者需求觀點、探討旅館智慧語音輔助設施於客房服務、瞭解無障礙設施與智慧型客房應用，並透過個案觀察和訪談調查了這些族群對旅館智慧語音輔助技術的看法，透過歸納統整，本研究結論與建議包含以下：善用引導磚或支援點讓視障者明確知道前有樓梯或階梯、盡量讓樓梯間保持淨空並將較小階梯改成斜坡道、杯具等盡量不要使用玻璃或陶瓷材質以避免打翻時有碎片割傷、充分的在旅館各處提供點字系統服務等。綜合上述，本次研究主要是希望能藉由這項議題，來觸發更多人對於視障者的旅遊住宿體驗不足這一塊的發掘，進而透過共同探討與進步來造福更多有相同困擾的人。 Smart voice-assisted technology enables visually impaired people to perform travel accommodation with greater independence and autonomy, especially for visually impaired people, the use of smart voice-assisted room service solutions can allow these groups to use less cognitive and Physical needs to control their travel room stay experience. However, making such applications widely available to meet the needs of visually impaired populations, especially in developing countries, remains a challenge. The purpose of this research includes understanding the needs of visually impaired people, exploring the application of smart voice-assisted facilities in hotels in room service, understanding barrier-free facilities and the application of smart guest rooms, and investigating the opinions of these groups on smart voice-assisted technology in hotels through case observation and interviews. Through generalization, the conclusions and recommendations of this study include the following: Make good use of guide bricks or support points to let the visually impaired clearly know that there are stairs or steps in front of them, keep the stairwell as clear as possible, and change the smaller steps into ramps and cups Etc. Try not to use glass or ceramic materials to avoid shards and cuts when knocked over, and provide Braille system services throughout the hotel. Based on the above, this research mainly hopes to use this topic to trigger more people to explore the lack of tourism and accommodation experience for the visually impaired, and then through joint discussion and progress to benefit more people with the same troubles .
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