組織創新元素結合設計思考對永續經營影響之研究

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题名:	組織創新元素結合設計思考對永續經營影響之研究 Organizational Innovation Elements Combined with Design Thinking Research on the Impact of Sustainable Management
作者:	黃宸瑞 HUANG, CHEN-RUI
贡献者:	經營管理學系
关键词:	永續經營;企業社會責任;永續目標;流程再造;永續創新;設計思考 sustainable management, , , , ,;corporate social responsibility;sustainable goals;process reengineering;sustainable innovation;design thinking
日期:	2019
上传时间:	2020-04-09 07:11:38 (UTC+0)
出版者:	亞洲大學
摘要:	在二十一世紀的社會風氣中，環境永續發展、人權意識、職場保障、消費者權利、社會安全等，越來越被人們重視，不論是政府法規還是非營利組織都會特別監督組織是否遵守這些項目，如果組織為了追求過多的經濟利益，而忽視了這些社會環境的福祉，則除了會被法律制裁外，也會受到社會大眾的唾棄，組織也自然無法在社會上生存，也因此為了讓企業能長久留存，永續經營自然是目前許多企業所在追求的終極目標。本論文的研究目的是組織創新元素結合設計思考對永續經營影響之研究，藉由探討了國內外有關永續經營的相關研究與論文期刊，從「永續經營」這個概念中細分出「社會經濟因素」、「利害關係人因素」做為依變數，並從這些文獻當中，選取出四個最有可能對永續經營造成影響的四個項目，分別是「企業社會責任」、「目標規劃」、「流程再造」、「創新能力」，再從中各別細分出兩個因素做為自變數來對應永續經營的項目；同時加入可以幫助組織創新和解決問題的設計思考概念，將其分成「意見蒐集因素」、「換位思考因素」來做為中介變數使用，讓他們與「目標規劃」、「流程再造」的四個因素相結合，以此來觀察加入設計思考概念後對永續經營的影響力。本次研究所採用的問卷方式為李克特五點量表，並使用SPSS分析軟體來進行信度分析、因素分析、相關分析、迴歸分析，測驗受訪者對於組織管理因素對永續經營影響的意見，而研究對象是在任一組織內工作的社會人士，憑藉著他們的專業知識，獲得組織工作者對永續經營最直接的看法。結果顯示，「企業社會責任」、「目標規劃」、「流程再造」、「創新能力」的因素對於「永續經營」因素都會有著正向的相關性，這些因素都會正面的影響永續經營發展；同時融入了「設計思考」因素的「目標規劃」、「流程再造」因素，也從相關分析和回歸分析的關係係數中證實，其比融入前對「永續經營」因素有著更強的正面影響；這也證明了以上這些管理項目有助於永續經營的發展，能正面的影響組織永續發展長期的規劃。本研究在學術上的研究貢獻為統整出對永續經營有正面影響的創新元素，並證實部分的管理學項目結合設計思考能對永續經營有顯著正面影響；而本研究在產業上的貢獻為建構出組織進行永續經營時所需要注意的項目，以及這些項目對於永續經營的影響程度，讓組織進行永續經營時作為參考用；本研究的限制為研究對象過於廣泛，建議之後的研究者可鎖定特定的族群研究，可以增加資料的精準度，另外本研究的研究項目較為抽象，可以做增加實驗來觀察研究項目的實際如何發展。 In the 21st century, environmental sustainability, human rights awareness, workplace security, consumer rights, social security, etc. are increasingly being valued, Both government regulations and non-profit organizations will supervise the organization's compliance with these issues. If organizations neglect the well-being of these social environments in order to pursue excessive economic benefits, they will be rejected by the peoples and in addition to being sanctioned by law, organizations can't survive in society, so in order to allow enterprises to stay for a long time, sustainable management is the ultimate goal pursued by many companies. The purpose of this thesis is to organize the research of innovation elements and design thinking on the impact of sustainable management, and to explore related research and papers related to sustainable management of journal, from the concept of "sustainable management", we divide "social economic factors" and "stakeholder factors" into dependence variables, and from these documents, we select four of the four most likely to affect sustainable development project, they are "Corporate Social Responsibility", "Goal Planning", "Process Reengineering", and "Innovation Capability". Then, two factors are separately segmented as indepence-variables to correspond to sustainable management projects. Also add design thinking concepts that can help organizations to innovate and solve problems, and divide them into "opinion gathering factors" and "transpositional thinking factors" as mediator variables, let them and "target planning" and "process reengineering" four factors combination to observe the impact of the concept of design thinking on sustainable management. The questionnaire used in this study is the Likert five-point scale, and the SPSS analysis software is used for reliability analysis, factor analysis, correlation analysis, and regression analysis. Test respondents' opinions on the impact of organizational management factors on sustainable management, and the research subjects are those who work in any organization, and rely on their professional knowledge to obtain the most direct view of organizational workers on sustainable management. The results show that the factors of "Corporate Social Responsibility", "Goal Planning", "Process Reengineering" and "Innovation Capability" will have a positive correlation with the "sustainable management" factors. These factors will positively affect the sustainable development. In the meantime, the "goal planning" and "process reengineering" factors that incorporate the "design thinking" factor are also confirmed by the correlation coefficient of correlation analysis and regression analysis, which has a stronger positive impact on the "sustainable management" factor before integration. This also proves that these management projects contribute to the development of sustainable management and can positively influence the long-term planning of the organization's sustainable development. The academic research contribution of this research is to integrate the innovative elements that have a positive impact on sustainable management, and confirm that some management projects combined with design thinking can have a significant positive impact on sustainable management. The contribution of this research in the industry is to construct the projects that need attention when the organization conducts sustainable management, and the extent of the impact of these projects on sustainable management, so that the organization can be used as a reference for sustainable operation. The limitation of this study is that the research object is too broad. It is suggested that the researchers can lock in specific ethnic groups that can increase the accuracy of the data. In addition, the research items of this research is base on abstraction concept, and it is possible to increase the experiment to observe how the actual development of the research.
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