This research focuses on the relationship between government-authorized automobile inspection services and customer satisfaction. The samples and data are gathered from adult automobile users, automobile inspectors, and private automobile inspection organizations. Out of the 600 copies of surveys distributed. 520 copies were collected, which is equivalent to 87% of returning rate. There were 438 copies of effective survey after careful screening of incomplete and insufficient surveys. The data was run and analyzed with SPSS software.
The results of the research are as follows.
1.To improve quality of services and to save time, automobile inspection can be done at authorized private local organizations and garages.
2.People have high expectations regarding efficiency and effectiveness of authorized automobile inspection, especially the social responsibility.
3.Authorized automobile inspection is highly satisfied, especially its services and staff attitude.
4.Distance is the major concern of customers other than time, inspection-related services, and social responsibility.
5.The efficiency and effectiveness of automobile inspection goes together with customer satisfaction.
6.The factors of time, distance, inspection-related services, and social responsibility will affect customer satisfaction.
