Study of Internal Service Quality Key Factors of Medical Equipment Sales Staff

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题名:	Study of Internal Service Quality Key Factors of Medical Equipment Sales Staff
作者:	Chu, Wen-Wei
贡献者:	經營管理學系碩士在職專班
关键词:	Internal Service Quality;Key Factor;Medical Equipment;Sales Staff
日期:	2016
上传时间:	2016-08-17 07:44:58 (UTC+0)
出版者:	亞洲大學
摘要:	Enterprise is to maintain its competitive advantage and services, and to do its utmost to maintain at all costs to provide customers with excellent quality of service and wish to obtain customer approval. In Taiwan, the industrial output value of medical equipment has broken trillion, which shows the importance of Taiwan's medical equipment industry. In this paper seven internal service quality factor of architecture to explore the key factors in the quality of internal services staff medical equipment business combination analytic hierarchy process. The results showed that the quality of internal services staff from seven medical equipment business perspective, the importance of staff training sequence is 1, 2. Tools and equipment, 3. communication channels, 4 target recognition, 5. Teamwork, 6. management support, 7 policies and procedures. In staff training levels found business personnel training for internal staff time service quality criteria in order, is of great importance 1. Complete pre-service training, 2 organizational learning a good atmosphere, 3 encourage employees to job training.
显示于类别:	[經營管理學系 ] 博碩士論文

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